FAQ
ORDERING
I ordered the wrong item, can I edit my order?
I ordered the wrong item, can I edit my order?
If you ordered the wrong item or filled in the wrong address, please contact us in time before shipping and we will change it. After the order is shipped, neither the address nor the wrong item can be changed.
(Also please note (for example, after the order is shipped): If it is caused by your mistake, we will not refund you, so you will need to resend the order. If our staff made a mistake, you can contact us in time for compensation.
Can I change my delivery address?
Can I change my delivery address?
Please Contact Us immediately. If your order has not been shipped, we may be able to change the address for you. And please remember that each order can only change delivery address once.
How do I cancel my order?
How do I cancel my order?
PleaseContact Us within 2-6 hours after making your order. Otherwise there is a possibility the order gets to be processed and shipped.
Will I receive a confirmation of my purchase?
Will I receive a confirmation of my purchase?
Yes, you will receive one or more of the following emails after your order is placed:
1๏ผOrder Confirmation
2๏ผShipment Confirmation
PAYMENT
How should I pay?
How should I pay?
We currently accept all major credit card providers as well as PayPal and VISA.
View ourย Payment&Security
Payment and Security Policy for more information.
I see more than 1 charge on my card!
I see more than 1 charge on my card!
Youโre most likely just seeing 2 or more authorizations on your account. Please remember that every time you attempt to make an order, your card will be authorized for the total amount of the order. However, an authorization is not a charge!
Any unnecessary authorizations will fall off your statement as soon as your bank verifies that we did not process the charge. It may take 3 โ 5 business days for the authorizations to drop off. We know this whole thing can be super confusing so pleaseย Contact Usย with the dollar amount and your order details so that we can check to see if there are duplicate orders in your name.
Can I use multiple forms of payment?
Can I use multiple forms of payment?
Sadly, we can only accept one form of payment at a time. If youโd like to purchase a Teadoria gift card, you can use your gift card with a credit card or one of our other payment methods!
Does Teadoria cover international custom fees/duties?
Does Teadoria cover international custom fees/duties?
International orders are subject to duties, customs, and value-added taxes that arenโt reflected in our prices. You will be responsible for paying these charges upon receipt of your order, at full price, including free gifts with purchase, buy one get one free items, and discounted pricing. We are required by law to disclose the full value of the package contents and cannot alter this value.
Please check with your local customs office for more information on your custom/duties liability as these vary based on location.
SHIPPING
Where do you ship to?
Where do you ship to?
We ship to almost every country in the world.
Click to view theShipping Policyย for more information.
I receive the wrong/defective product, what should I do?
I receive the wrong/defective product, what should I do?
To expedite a resolution, please Contact Us and indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.Get more information.
How can I return an order?
How can I return an order?
PleaseContact Usfirst to ensure that your order is returnable. After evaluation, we will guide you to return your order.Get more information.
AFTER SALES & REPAIR
How do I start a lost item claim?
How do I start a lost item claim?
If the goods are lost during transportation, you can contact us in time to re-make and resend them. If the goods are lost or damaged after you receive them, we will not compensate you.